We have demonstrated ability and capacity on fast implementation of various billing and other telecom related systems in number of network operators and service providers around the globe. TRENDcom has experience thru its resources in several OSS & BSS (Operations Support Systems and Business Support Systems) implementation projects to speed the deployment of innovative solutions and enable fast deployment and integration of OSS & BSS components and we deliver comprehensive consulting services for Data Warehouse Systems, from requirements definition through development, rollout, and post-implementation support .

We deliver the following services in high quality for:
• wireless, fixed line, cable and Internet network operators and service   providers - the evaluation, implementation strategy, managed-services and   roadmap of those operational and business support systems necessary to   run profitable Telecommunication businesses.
• software, application and solution companies - consultancy on product   specifications, and development that will meet the detailed business   requirements of their customers i.e. the network provider.
• all Telecommunication companies - strategic guidance on product and   service portfolio development that will allow fast reaction to rapidly changing   markets, technologies and business demand, and at the same time provide   a secure return on investment.

Trendcom provides end to end solution in managing the customer care and billing system solution which includes:
• Evaluation
• Implementation/Integration
• Managed-services
• Continues Improvements

We basically define 4 major consulting services as described on above diagram. We provide independent consultancy to software vendors to tailor their product specifications, implementation strategy, development and roadmap as close as possible to the business needs.

We offer thought leadership to all of our customers. Understanding the market trends, we help the operators to adapt their systems and processes for a shorter time-to-market, meet their ARPU/AMPU objectives and maintain a competitive edge.

Strategic & Business COnsulting Covers:
• Define new business processes to suit new business needs.
• Determining strengths and weaknesses.
• Defining the roadmap for the coming 2 to 3 years.
• Creating Request for Information (RFI) / Request for Proposal (RFP)
   documents Trendcom owns standard RFP templates for the full       convergence billing suite end to end. (More than 2,000 line items) including       CRM (more than 1,000 line items).
• Structure the service portfolio and develop suitable product and service
      concepts.
• Identify limitations and recommend priorities.
• Conduct customer and market analyses.
• Define C3B compliance matrices.
• Develop evaluation criteria and assist in the vendor evaluation and selection
      process.
• Provide Impact reports of new network technologies and services upon
      existing support systems.
• Define Migration Plan.
• Undertake quality and revenue assurance on the overall network.

SPECIFICATION
Convergent billing system though simple in concept requires as a preparation for a RFP process a comprehensive set of speciation that defines the functionalities of the system. TRENDcom over the years has collected thousand of technical specification “line Items” that describes the functional requirements of specific functionality in a convergent billing system

SELECTION
Through a matrix comparison of line items with their own weight factor, each item will be individually scored and totalized to determine the ranking order of each solution provider. To avoid the phenomenon that each vendor will just score yes for each line a panel of TRENDcom expert will also score all the individual line items based on her unique and thorough industry knowledge, past experience with vendor’s implementation at other operators and the architecture proposed.
Pricing comparisons are performed and benchmarked against current industry pricing models which TRENDcom is able to monitor through her intimate interactions with Operators and vendors in the Asia Pacific regions. Also large deviations of pricing schemes between vendors for the some deliverables will be assessed to ensure that the scope is in line with the requirements.

IMPLEMENTATION
TRENDcom takes leadership in this activity by providing expertise in the areas of PMO project management, System Integration, conducting implementation and integration workshops, elaborate testing, migrations from legacy prepaid and postpaid platforms and least but not least a solid cutover plan with multiple go- and no-go gates to ensure minimal disruptions of services to the existing customer base.
TRENDcom has successfully migrated the traditional postpaid and prepaid systems to fully Convergence Customer Care & Billing system (C3B) from existing legacy systems in the following type sequences; Voucher Management and Recharge system, followed subsequently by IN1, IN2, IN3, CRM, Postpaid Billing, Business Intelligence, etc.

OPERATION SUPPORT
TRENDcom has played a vital role in assisting incumbents as well as many start-ups to meet the day to day operational challenges.
The area of expertise in Operational Technical Consulting can be described as follows:
•Establishing agreed KPI’s in the organization
•Daily monitoring of these KPI’s and related Operational Control Points
•Troubleshooting
•Trouble ticketing
•Defining escalation procedure
•Dispatching and closure

ASSURANCE
Today’s telecommunication business is very competitive and enormous efforts are required to sustain operator’s existence in this industry. Furthermore, to gain a bigger market share and to increase ARPU requires large investments and increasing Advertising and Promotion cost. To collect all potential revenue and to minimize the losses is a major concern of every operator. Based on industry reports the revenue losses can exceed as high as 20% of total revenue dependable on the stage of maturity of the operator. Fixed line and Mobile operators must adopt Revenue Assurance strategies to proactively manage measure and reduce revenue losses.