1. Call and Session Control
2. Active mediation and data charging
3. Real-time Rating
4. Charging and Balance management
5. Product Catalogue
6. Recharge and Voucher Management
7. Bonuses and Loyalty
8. Event collection database
9. Invoicing and AR management
10. Collection
11. Bill compilation and printing
12. Electronic Bill presentation
13. Customer (relation) Management
14. Work order management
15. Provisioning and workflow
16. IVR and self-care
17. Web self-care
18. Interconnect
19. International roaming
20. Content partner management
21. Error management
22. Fraud and Revenue assurance
Revenue Assurance, Fraud Mgmt, Data Warehouse
ERP Reconciliation Settlement
Partner
Management
Collections
Product
Catalogue
Systems Admin
& Monitoring
Interactive Voice Response
Billing & Finance
Recharge Systems
Customer Care
Provisioning
Mediation
Call Data / Session Control
Rating & Balance Mgmt
Copyright © 2007, Statura Ltd. All Rights Reserved
Elements of a
Convergent Billing System
CRM, Call Centre
23. Technical requirements addressing:
a. Latency
b. Traffic volumes
c. Horizontal and Vertical Scalability
d. High Availability (5x9)
e. Disaster recovery
f. Hardware requirements
24. Training and Documentation
25. Third party software requirements
26. Etc
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